Returns & Shipping
Free Shipping on orders $50+
Orders under $50 will be charged a flat rate of $10 in Canada and $15 to the U.S.
Williamraedesigns ships all orders via UPS, Purolator or FedEx. Please note, as of November 15th, Williamraedesigns will not be using Canada Post for shipping until the strike ends and processing times are normal.
All orders ship with a tracking number.
Once you've placed your order, we'll ship it within 10-14 business days. During the holidays, expect a bit longer. We try our absolute hardest to get your order out as soon as possible! Please let us know if you need your sign for a specific date.
Shipping transit times are roughly 3-7 business days within Canada and 7-14 business days to the US.
Once your order has been packed and shipped you will receive a notification with the tracking number. Make sure you leave an active email at checkout to receive these updates! If you have not received an update email, check your spam folder!
Please make sure your address is correct to avoid longer transit times and delays!
*If your sign arrives damaged please send us pictures. We will not send a replacement without seeing pictures of the damaged product. You can either have a replacement design sent to you or receive a refund for the damaged product. Whatever works best for you!
How do returns work?
That's it... there's no fine print.