WilliamRae Designs ships all orders via Purolator/DHL OR Canada Post/USPS
A tracking number will be provided once your item has shipped.
OUR CURRENT PROCESSING TIME IS 2 WEEKS. We try our absolute hardest to get our order out to you sooner, but currently our processing time is sitting at 2 weeks.
*WilliamRae Designs is not responsible for undelivered, misdelivered due to incorrect address, or packages that are damaged or destroyed in transit. Packages that get returned to us because of an incorrect address can either be sent back at the customers expense or you can forfeit the sign to us. THERE WILL BE NO REFUNDS OR EXCHANGES FOR PRODUCTS SENT BACK TO US BECAUSE OF AN INCORRECT DELIVERY ADDRESS. YOU NEED TO ENSURE YOUR ADDRESS IS CORRECT. If it is not, contact us immediately to correct the address.
*If your sign arrives damaged please send us pictures. We will not send a replacement without seeing pictures of the damaged product. You can either have a replacement design sent to you or receive a refund for the damaged product.